SCHEDULING & COMMUNICATION FAQs

Have a question on how we’ll handle scheduling and communication around your project? We can help! Below are a few of the questions we get asked most often.

What delays projects most often?

Weather is our #1 cause for delay, but we try our best to work around incoming storms whenever we can.

How many jobs are your crews running simultaneously?

This depends on the time of year, and the weather. If there's a large storm that comes in, we do our best to help as many home & business owners as possible without sacrificing our customer service or craftmanship. That being said, our crews typically only work on one job at a time.

What happens if weather interrupts the install?

We will tarp and secure your roof prior to the weather and will return as soon as possible.

Who do I contact if there’s a problem after hours?

Our phones are always on. Give us a call at (859) 494-5546.

How quickly do you respond to leaks after installation?

ASAP.